Career Details

Service Representative

Department: Customer Experience
Role Overview:
As a Service Representative, you will be the first point of contact for our members, providing account support, handling inquiries, processing transactions, and promoting our banking products and services.

Key Responsibilities:

• Assist customers with account information and transactions

• Resolve inquiries promptly and professionally

• Promote digital banking and financial products

• Ensure compliance with security and KYC procedures

Requirements

• Strong communication and interpersonal skills

• Customer service experience preferred

• Basic knowledge of banking operations

• Attention to detail and problem-solving ability

Finance Department Officer

Department: Finance
Role Overview:
Responsible for financial reporting, budgeting, reconciliation, and ensuring compliance with internal controls and regulatory standards.

• Prepare financial statements and reports

• Monitor budgets and expenses

• Perform account reconciliations

• Support audits and regulatory filings

Requirements

• Degree in Finance, Accounting, or related field

• Strong analytical and numerical skills

• Knowledge of financial regulations and reporting standards

• Proficiency in financial software and spreadsheets

Operations Manager

Department: Banking Operations
Role Overview:
The Operations Manager oversees daily banking operations, ensuring efficiency, compliance, and high service quality across all channels.

• Manage operational workflows and procedures

• Ensure regulatory and policy compliance

• Monitor transaction processing and risk controls

• Lead and develop operations staff

Requirements

• Proven experience in banking operations

• Strong leadership and organizational skills

• Knowledge of risk management and compliance

• Ability to optimize processes and improve performance

Branch Manager

Department: Retail Banking
Role Overview:
The Branch Manager is responsible for overall branch performance, customer relationship management, staff supervision, and business development.

• Drive branch sales and service targets

• Manage staff performance and training

• Ensure operational compliance and security

• Build and maintain customer relationships

Requirements

• Experience in branch or retail banking management

• Strong leadership and sales skills

• In-depth knowledge of banking products and services

• Excellent decision-making and problem-solving abilities